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1. Custom & Made-to-Order Furniture

All furniture pieces are handcrafted specifically for you. Because of the custom nature of these items, all furniture sales are final. We do not accept returns, exchanges, or cancellations once the production grace period has passed.

2. Standard Items (Cutting Boards)

For non-custom items such as cutting boards, we offer a 30-day return window.

• Items must be in their original, unused condition.

• The customer is responsible for return shipping costs.

• A full refund of the purchase price will be issued upon receipt and inspection of the item.

3. Order Cancellations & Production Grace Period

We understand that plans can change. We offer a tiered cancellation policy based on our material procurement and production schedule:

• Within 14 days of order: Full refund of the purchase price.

• After 14 days of order: A 25% restocking fee will be retained to cover specialty material costs (such as Walnut or White Oak) and production planning. The remaining 75% will be refunded to your original payment method.

4. White-Glove Delivery & Damage Policy

We use a professional blanket-wrap delivery service to ensure your furniture arrives in pristine condition. This service allows for a full inspection at the time of arrival.

• Inspection: You must inspect your furniture thoroughly upon delivery while the driver is present.

• Refusal: If the item is damaged during transit, you should refuse the delivery. We will have the piece returned to our shop at no cost to you for repair or replacement, as all shipments are fully insured.

• Post-Delivery: Once a delivery is accepted and signed for, claims for transit damage cannot be honored.