Customer Responsibilities: Customers are kindly requested to review product descriptions, specifications, and images thoroughly before making a purchase. If you have any questions or need additional information, please don't hesitate to contact us.
Returns and Refunds: We strive to ensure your satisfaction with every purchase. Returns and refunds will be considered under the following circumstances:
Defective or Damaged Items: If you receive a damaged or defective product, please notify us within 7 days of receiving your order. We may request photographs or other evidence to assess the issue.
Significant Misrepresentation: If the item you received is significantly different from what was described in our listing, you can request a return within 14 days of receiving your order.
Timeframe for Returns: Returns must be initiated within 14 days of the date you received your order. Please contact us to request a return authorization and provide details about the issue.
Refund Process: Buyer is responsible for return shipping unless otherwise discussed and agreed upon with the seller. Once we receive the returned item and verify its condition, we will process your refund within 7 business days of receiving and inspecting the item. Refunds will be issued to your original payment method.
Refund Timeline: The timing of your refund may vary depending on your payment provider. Please allow up to 10 business days for the refund to be processed and reflected in your account.
Please note that some items, such as custom or personalized products, may not be eligible for returns or refunds unless they arrive damaged or defective.
Contact Us: If you have any questions about our shop policies, require assistance with a return or refund, or need clarification on any aspect of your order, please don't hesitate to reach out to us. We are committed to providing excellent customer service and ensuring your shopping experience is positive.
Thank you for choosing re.dwell!